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Lakewood Regional Medical Center is proud to be an integral part of the surrounding community. From orthopedics to cardiac care to urology, weâ��ve received many designations for quality care. Although we appreciate these prestigious honors, we are most honored by the opportunity to serve you and your loved ones. Weâ��re committed to finding new ways to improve and make our hospital the best place for patients, physicians and employees. We appreciate the opportunity to serve you, and we are here any time you need help.
The House Supervisor is a registered professional nurse who has administrative responsibility for the management of all nursing service functions on his/her shift. This responsibility is extended to all hospital services within the hospital in the absence of administrative personnel.
Technical and Job Specific Skill:
Telephone Skills: Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.
Policy/Procedures: Is aware of and follows all hospital and department policies and procedures.
Teamwork: Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.
Productivity: Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
Major Job Responsibilities:
Plans and implements the staffing of the nursing units based on patient acuity, activity on unit, and personnel competencies.
Demonstrates a clear understanding of the technical skills in nursing to enable him/her to make and evaluate nursing care assignments.
Supervises staffing and the maintenance of quality standards on all nursing units.
Interview patients as needed to establish priority-nursing needs and to evaluate the level of care that might be required.
Applies principles of management in order to have a working relationship with all nursing personnel.
Directs, motivates, and provides supportive counsel and guidance to the nursing staff under his/her supervision.
Provides input to the Department Managers regarding the performance evaluation of personnel under his/her supervision.
Uses creativity and initiative in problem solving activities effectively and efficiently.
I.Represents Hospital Administration and Assistant Chief Nursing Officer during their absence.
Determines priorities and displays flexibility in making decisions.
Maintains staff morale and productivity at desirable levels
Knows and interprets Hospital Mission and Policies and Procedures, as well as the functions of other ancillary departments in the facility.
Maintains local fire and safety regulations.
Insures effective and efficient operations of the nursing departments within budgetary guidelines for staffing, supplies, and equipment.
Participates in capital and operational planning.
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served (i.e., infant, pediatric age group, adolescent, adult, and geriatric).
The cultural needs of the patient are taken into consideration when patient care is planned.
Accurately documents changes in staffing (master & daily). Communicates changes to Nurse Manager, if needed.
Utilizes knowledge of JCAHO and DHS standards, regulations, and requirements to assure staffing and nursing care meet requirements.
Delegateâ��s task and assignments. Supervises staff assigned to unit on assigned shifts, based on their job description and Scope of Practice.
Provides guidance and consultation, when needed, regarding effective patient care unit workflow.
Collaborates with Director or Clinical Manager on budget requirements, capital expenditures, medical staff, and personnel issues.
Participates in employee performance evaluations and progressive disciplinary process for employees, including recommendations for termination.
Attends 80% of staff meetings. Actively participates in and leads meetings. Reports unit issues. Sets expectations for unit performance. Sets goals for the unit. Uses skill and knowledge of group dynamics to ensure communication in the unit. Promotes positive and constructive relationships. Promotes teamwork with interdisciplinary staff.
Knows and recognizes the importance of the hospital Performance Improvement process. Participates in data collection and problem identification. Participates in PI Team and is able to identify gaps. Analyze current process and develop and execute solutions to problems. Acts as a Team Leader, process owner, and/or facilitator for at least one PI Process.
Participates in and leads additional committees in areas of interest, clinical expertise, or as requested. Is involved in at least one or more committees.
Develops and implements care delivery model for assigned unit. Involves staff in care delivery change, when required.
Enforces Hospital Policies and Procedures. Identifies gaps with existing policies and procedures. Gathers information for policy revision including current practice, medical staff input, new technology, and regulatory requirements. Develops and implements policies and procedures affecting nursing practice for assigned unit. In-services staff when policy change occurs. Evaluates staff compliance to policies.
Uses skill and knowledge of group dynamics to ensure communication in the unit.
Promotes constructive and positive relationships.
Participates in the development of other staff. Maintains an expert level of practice through continuing education, research and literature. Membership in a Professional organization preferred.
Demonstrates positive image of nursing. Acts as a role model and mentor for staff.
Meets minimum scheduling requirements. Adjusts personnel schedule to meet department/hospital needs. Schedules staff to cover needed shifts. Calls in additional staff or sends home staff if needed.
Attends all mandatory courses as designated by the hospital. Obtains 8 CEUâ��s in area related to clinical practice on assigned unit and/or leadership, and/or specialty development (CEUâ��s for job requirements do not qualify).
Creates formal and informal learning opportunities for peers regarding practice issues, technology and/or current research. Provides at least two formal learning activities to assigned unit per year. Acts as preceptor and mentor for staff. Identifies and intervenes when staff weaknesses are identified.
Instructs new staff to identify and resolve patient right issues.
Treats all patients, families and co-workers in a polite and respectful manner.
Acts as advocate for family based on knowledge and expertise.
Upholds and supports Patient Rights.
Performs any other duties or responsibilities, which may be assigned.
III. Customer Service, Key Success Factors, and Performance/Process Improvement
Customer Service - Target 100 Standards of excellence
â�¢ Smile! Always speak positively about the facility and others
â�¢ Be polite at all times, rudeness is unacceptable
â�¢ Show concern and interest
â�¢ Apologize for problems and inconveniences
2. Keep it Simple
â�¢ Be clear in your communications, both oral and written
â�¢ Provide the appropriate information upon request
â�¢ Document thoroughly and legibly in a timely manner
â�¢ Avoid unnecessary delays
â�¢ Follow-up on issues to ensure closure in a timely manner.
3. Sense of Ownership
â�¢ Take charge of, and accept the responsibility and accountability of your position
â�¢ Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, and Empowerment
â�¢ Identify and focus on meeting our customerâ��s needs
â�¢ Think, say, and do: â��It is my jobâ��
â�¢ Plan your work and work your plans
â�¢ Get involved and stay informed
â�¢ Listen carefully to what others say
â�¢ Be cognizant of your environment and address issues/concerns as they appear
â�¢ Be prepared for emergent situations
â�¢ Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees
5. Commitment to our Colleagues
â�¢ Work as a team player
â�¢ Treat one another with courtesy and respect
â�¢ Welcome new employees and help them to be successful members of our team
â�¢ Be approachable
â�¢ Recognize and support the expertise of others
â�¢ Exceed othersâ�� expectations
â�¢ Promptly welcome all customers in a friendly manner
â�¢ Introduce yourself with a warm smile and make eye contact
â�¢ Address others appropriately and call customers by their name, when possible
â�¢ Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner
â�¢ Smile! Always represent the facility in a positive manner
â�¢ Let your positive attitude exhibit your pride in being a member of the LRMC team
â�¢ Take pride in all that you do to provide care for others
â�¢ Enjoy your successes and the successes of others
â�¢ Celebrate our WINS, proudly
â�¢ Make people feel welcomed
â�¢ Embrace diversity
â�¢ Strive to eliminate language barriers by seeking out appropriate translators
â�¢ Promote good communication and understanding to facilitate a comfortable and healing environment
â�¢ Offer helpâ�¦do not wait to be asked
â�¢ Treat each individual as if he/she is the most important person in our facility
â�¢ Meet the customerâ��s immediate needs, or find the proper person to do so
9. Privacy and Confidentiality
â�¢ Respect our customersâ�� and colleaguesâ�� privacy by not discussing it in public places
â�¢ Communicate with our customersâ�� families and significant others with discretion
â�¢ Maintain patientsâ�� modesty and dignity by providing appropriate privacy
â�¢ Knock on doors before entering a room and utilize gowns, robes, blankets and privacy curtains to maintain an environment of privacy
â�¢ Keep patientsâ�� records and information confidential
â�¢ Respect others by not entertaining gossip
10. Appearance and Professionalism
â�¢ Conduct yourself as a professional at all times
â�¢ Keep your work area and surrounding environment clean and safe
â�¢ Always dress in an appropriate manner
â�¢ Follow the guidelines in the dress code
â�¢ Wear your name badge to clearly display your name and picture
â�¢ Practice good personal hygiene
11. Patient Support
â�¢ Be considerate and aware of anxiety and discomfort that my be experienced by a patientâ��s family and significant others
â�¢ Connect with the patient, not just their reason for being under our care
â�¢ Consider the impact of your actions
â�¢ The art of providing care may be encapsulated in the delivery of comfort to others: physical, emotional and spiritual
â�¢ Taking care of others is our honor and privilege
â�¢ Taking care of others in the spirit of CARE is our distinguishing mark of excellence
Key Success Factors
Attendance - Employee reports to work each regularly scheduled workday. Accurately records all work time including meal periods.
Punctuality - Is ready for work at precise starting time and continues working until scheduled departure time. Returns on time from all meal periods.
General Work Habits - Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
Safety - Keeps work area neat and maintains equipment in accordance with health and safety codes. Reports safety issues and equipment failures appropriately.
Appearance - Projects a professional image, follows the hospital dress code policy and/or department requirements. Wears hospital ID badge at all times on duty.
Confidentiality - Sensitive information including, but not limited to, patient records, charts, hospital documents and employee information is kept confidential without exception.
Annual Requirements - Completes annual requirements (PPD, requirements, Annual Update, Ethics Training, Licensure and/or Professional Certification) on time.
Is knowledgeable of performance/process improvement (P.I.) methodology.
Can verbalize knowledge of hospital-wide performance/process improvement activity.
Offers suggestions for departmental and/or hospital-wide performance/ process improvement.
Knowledge of and participation in the performance/process improvement is a condition of employment.
Training and Experience:
B.S. degree or equivalent.
Two years nursing experience in an acute care setting.
Minimum of two years in an administrative position.
Current RN license.
Completion of basic arrhythmia interpretation
BS in Nursing highly desirable
Position involves standing and walking for long periods of time, approximately 75% of the workday.
Must be able to transfer and lift patients as necessary. Weight will vary from patient to patient.
Must have the dexterity, coordination, and visual and auditory acuity to perform all job responsibilities.
Must be able to communicate effectively, both verbally and in writing.
Must be free from signs of illness and infection.
Job: Managers and Directors
Primary Location: Lakewood, California
Facility: Lakewood Regional Medical Center
Job Type: PT2Y
Shift Type: Rotate
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005031980
About Lakewood Regional Medical Center
Tenet Healthcare Corporation (NYSE: THC) is a diversified healthcare services company headquartered in Dallas with 112,000 employees. Through an expansive care network that includes United Surgical Partners International, we operate 65 hospitals and approximately 510 other healthcare facilities, including surgical hospitals, ambulatory surgery centers, urgent care and imaging centers and other care sites and clinics. We also operate Conifer Health Solutions, which provides revenue cycle management and value-based care services to hospitals, health systems, physician practices, employers and other clients. Across the Tenet enterprise, we are united by our mission to deliver quality, compassionate care in the communities we serve.